Ask Perseptex
From integration to timelines, here are answers to the most commonly-asked questions
Will this overwhelm IT?
Absolutely not. API-first architecture enables seamless integration; go-live requires ~3 hrs/week of your team’s time during rollout.
How long from contract to first live agent?
The first pilot agent typically launches in four to six weeks thanks to pre-built APIs.
What additional hardware or licenses will we need?
None. Perseptex is a HIPAA-compliant SaaS that we embed directly into your existing EMR workflow.
How do you ensure data security & HIPAA compliance?
AES-256 encryption in transit and at rest, real-time audit logs, SOC 2 Type II today and HITRUST certification in progress.
How much does this technology cost?
We offer value-based pricing that is arrived at in coordination with your financial team. We also accept shares as payment in the cases of for-profit organizations.
Can the agents be updated if our protocol changes?
Yes, retraining the agent is as simple as uploading the relevant supporting documents.
Which patient channels are supported?
Omni channel (SMS, IVR, portal, email) with AI that automatically routes to the patient’s preferred medium.
How do we expand system-wide after a pilot?
Zero‑code templates let you clone agents across departments; Perseptex Customer Success drives change management and training.
How is this different from my EHR vendor’s AI?
Perseptex unifies cross-workflow automation (intake documentation – follow-up) while EHR native tools are silo-specific and limited.
How is ROI measured & shared?
A live dashboard tracks labor minutes saved, revenue uplift, and patient experience; our success‑based pricing ties fees to realized value.
